Know What I Love... and Hate?

So, for those of you who don't know me, I manage a large dental office with about 17 women. Probably nuff said, right?

 Most days there are a handful of them that are in full on "selfish mode" meaning... kiss my a-- because no one matters but me and what I want!! Which is not good for a business that relies on patients who return and refer their friends and family because they love the service we provide... It's at this point that I want to start firing people! Why is it that people think they should have the right to come in an spread their nasty attitude to staff and patients? It's a cancer, and if I had my way I'd fire 6 of them tomorrow. They are not bad everyday but what makes it worse is that they are unpredictable from day to day. Not all of them have a bad attitude, some I'd fire some just because they are not good at their jobs, sad but true. Some I would fire because they aren't team players, they are out for themselves- be gone!

But then there's this one employee, she is willing to do whatever you ask.... and above all, she does it with a smile. She always has a smile on her face, even when she doesn't feel like smiling. She always has a kind word for our staff and our patients, even when someone has just chewed her out. She makes my day! I want a whole office full of women like her.

People, just fake it until you make it, cry in your car all the way to work and all the way home if you must, bite your tongue until it bleeds but keep your issues in check and don't bring them to work.
 
~ Work harder on yourself than you do on your job~ Jim Rohn